Koya Compact Appliances

Last updated: January 1, 2025

Information Collection

Koya Compact Appliances may collect the following personal information to provide better services to our customers. This includes your name, email address, phone number, delivery address, payment information, product usage patterns, and service inquiry content. This information is used for order processing, product delivery, after-sales service provision, and customer support improvement.

Purpose of Information Use

Collected personal information is used for product sales and service provision, delivery and installation service arrangements, after-sales service and maintenance support, responding to customer inquiries, product improvement and service enhancement, legal obligation fulfillment, and marketing activities (only with customer consent). We will not use personal information for purposes other than these without your explicit consent.

Information Sharing and Disclosure

Your personal information will not be shared with third parties except when necessary for service provision. We only share the minimum necessary information with trusted partner companies required for service provision, such as delivery companies, installation service providers, payment processors, and repair service partners. These companies operate under strict confidentiality agreements and are obligated to properly protect your personal information.

Data Storage and Protection

Your personal information is protected by industry-standard security measures. We use SSL encryption technology, firewalls, and access control systems to protect information from unauthorized access, data loss, and tampering. Personal information is stored only for the period necessary for legal requirements or legitimate business purposes, and unnecessary information is securely deleted.

Cookies and Tracking Technologies

This site uses cookies and similar technologies to improve user experience and site functionality. These technologies enable saving your settings, analyzing site usage, and providing personalized content. Cookie usage is explained in detail in our separate Cookie Policy.

Your Rights

You have the following rights regarding your personal information: right to access personal information, right to correct and update information, right to delete information, right to restrict processing, data portability rights, and right to unsubscribe from marketing communications. If you wish to exercise these rights, please contact us. We will respond within a reasonable timeframe.

Third-Party Service Integration

This site uses trusted third-party services for payment processing, delivery tracking, and customer support improvement. These service providers have their own privacy policies and are responsible for handling your information. Key partners include payment processors, delivery companies, and cloud service providers.

International Data Transfers

While our company is based in the UK, some service providers and partner companies may be located in other countries. In such cases, your personal information may be transferred outside the UK. Data transfers are conducted in accordance with appropriate protective measures and legal requirements, ensuring the security of your personal information.

Marketing Communications

With your consent, we may send marketing communications regarding product information, special offers, and service updates. These communications may be personalized based on your interests and past purchase history. If you do not wish to receive marketing communications, you can unsubscribe at any time.

Minor's Personal Information

We do not intentionally collect personal information from individuals under 18 years of age. If individuals under 18 use this site, it must be done with parental consent and supervision. If we discover that we have inadvertently collected personal information from minors, we will promptly delete it.

Data Breach Response

In the unlikely event of personal information leakage or security breach, we will promptly take appropriate action. We have a comprehensive response plan including notification of affected customers, reporting to relevant authorities, and implementation of recurrence prevention measures. We prioritize the security of your personal information and continuously strive to improve security measures.

Privacy Policy Changes

We may update this Privacy Policy in response to changes in legal requirements, business development, and technological advances. For significant changes, we will notify customers through site notifications or email. We recommend regularly reviewing this policy to understand the latest information.

Contact Us

For privacy-related questions, concerns, or inquiries about personal information handling, please feel free to contact us at the following: Email: info@canyonnhills.com, Phone: +81 70-2020-2025, Address: 1-10-19 Shikitsu-nishi, Naniwa-ku, Osaka City, Osaka Prefecture, 556-0015. We will respond to customer inquiries promptly and courteously.